Careers at IMN

IMN is the digital marketing company that delivers branded newsletters and content for more than 4,000 organizations worldwide. By combining custom, vertically-oriented content with advanced publishing technology, IMN enables companies to engage with their prospects and customers to drive business results via email, mobile and social platforms. In addition to taking advantage of IMN's expertise within the automotive, banking and direct selling industries, customers benefit from analytics-based services that provide intelligent insight into buying behavior and purchase preferences to successfully encourage brand loyalty and generate leads. For more information, visit http://www.imninc.com.

If you're a talented, creative and high-energy person who is intensely customer-focused, has a bias for action and relishes teamwork, IMN is searching for someone like you! Why work here? IMN is a fun, dynamic, fast-growing company – casual yet professional; fun yet challenging; energetic yet focused.  We are committed to an environment that fosters open communication and teamwork while allowing opportunity for individual achievements.  We offer a rare combination of dynamic, exhilarating and entrepreneurial spirit with a decade of proven success.

If you feel your qualifications match any of the positions listed below please send your Cover Letter and Resume to hr@imninc.com Please include the Title of the Position you are applying for in the subject line.

Account Manager

SUMMARY/PURPOSE:
IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter
.
IMN's Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

RESPONSIBILITIES/Essential Functions:

• Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
• Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
• Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
• Manage project timelines and keep clients informed of deliverables and due dates.
• Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
• Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
• Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
• Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
• Track and record project implementation and status for each individual e-newsletter. 
• Work with all IMN departments to manage resolution of client issues and problems.
• Gather client feedback with regard to product functionality and share with the Product Development group.
• Provide new client training and on-line demonstrations of IMN offerings as needed.
• Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.
Other requirements include:

• College degree or higher
• Proven experience in client relations and/or account management
• Ability to set and manage expectations, resource and time management
• Ability to work well and contribute in a team environment and independently
• Highly detail-oriented and quality-driven
• Ability to multi-task and manage projects and clients
• Knowledge of HTML and Internet software applications
• Ability to work weekends on occasion,  if necessary

Account Manager - West Coast

SUMMARY/PURPOSE:
IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our west coast Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter.
IMN's Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

RESPONSIBILITIES/Essential Functions:

• Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
• Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
• Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
• Manage project timelines and keep clients informed of deliverables and due dates.
• Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
• Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
• Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
• Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
• Track and record project implementation and status for each individual e-newsletter. 
• Work with all IMN departments to manage resolution of client issues and problems.
• Gather client feedback with regard to product functionality and share with the Product Development group.
• Provide new client training and on-line demonstrations of IMN offerings as needed.
• Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.
Other requirements include:

• Hours: 11 a.m. to 8 p.m.
• College degree or higher
• Proven experience in client relations and/or account management
• Ability to set and manage expectations, resource and time management
• Ability to work well and contribute in a team environment and independently
• Highly detail-oriented and quality-driven
• Ability to multi-task and manage projects and clients
• Knowledge of HTML and Internet software applications
• Ability to work weekends on occasion,  if necessary

Collections Specialist

SUMMARY/PURPOSE:

• The Collections Specialist reports to the Manager, Accounts Receivable / Accounts Payable.  The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. This person provides customer service regarding collection issues, process customer payments, refunds, process and review account adjustments, resolve client discrepancies and short payments.

RESPONSIBILITIES/Essential Functions:

• Responsible for monitoring and maintaining assigned accounts.
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Enlist the efforts of sales, account management, and senior management when necessary to accelerate the collection process.
• Communicate and follow up effectively with other departments regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with ASG account managers, auto dealers, resellers and sales.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

QUALIFICATIONS (skills/requirements):

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures

• High School Graduate
• Some College or BS Degree desirable, but not necessary
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with QuickBooks a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities and priorities

Objectives of the Role:

Assist Accounts Receivable department to determine most effective and economical means of collection for each account and apply standard due diligence practices to collect monies owed.  Work with billing to build customer profiles in order to ensure that purchase orders and contracts match and are in order, bill to addresses and billing contacts are correct, and that billing is submitted in the proper form—electronic or paper—so that client's invoice processing and payment is timely going forward. 

Product Manager

Purpose
In this position, the Product Manager is responsible for both product management and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager's job also includes ensuring that the product and marketing efforts support the company's overall strategy and goals.

Responsibilities

• Define the product strategy and roadmap
• Deliver exacting BRDs with prioritized features and corresponding justification
• Work with external third parties to assess partnerships and licensing opportunities
• Be an expert with respect to the competition
• Develop the core positioning and messaging for the product
• Perform product demos to customers
• Set pricing to meet revenue and profitability goals
• Develop sales tools and collateral
• Propose an overall budget to ensure success
• Brief and train the sales force at quarterly sales meetings
• Brief press and analysts and go on press tours

Requirements

• Minimum of 7 years experience as a Product Manager or Product Marketing Manager, preferably in the marketing services or automotive spaces.
• Demonstrated success defining and launching superior products
• Excellent written and verbal communication skills
• Bachelor's degree (MBA preferred)
• Technical background, with experience in automotive a significant plus.
• Excellent teamwork skills
• Proven ability to work in an extremely fast-paced, ,entrepreneurial environment.
• Proven ability to influence cross-functional teams without formal authority

*Candidate will provide examples and at least one sample of an effective document delivered in the past

Sales Operations Analyst

SUMMARY/PURPOSE:
The Sales Operations Analyst has responsibility for managing the Salesforce.com system and providing critical sales and business analyses.

• Develop, manage and monitor Salesforce.com database to ensure the functionality meets growing requirements for a unified platform for a growing global sales team
• Implement new enhancements including creation of custom objects, workflows, email alert templates, reports, and dynamic fields to meet sales needs
• Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our Salesforce.com data
• Work closely with our Marketing  team to keep the database clean and targeted towards ideal prospects in our markets
• Provide on-going End User Salesforce.com training. Be the Salesforce.com "go-to" person within the organization.
• Support and proselytize business process best practices within Salesforce.com Work with business owners to develop test case scenarios for functional enhancements using all tools available (development, AppExchange, 3rd party vendors, etc.)
• Develop and generate Strategic and Tactical sales metrics for Sales and the Executive Team
• Partner with Marketing to insure that marketing intelligence including competitive information is captured in Salesforce.com and other sales systems
• Prepare all weekly, monthly and quarterly sales reports and forecasts
• Create Board Decks, Executive Presentations and Monthly  Business Reviews
• Generate sales commission reports and compute variable compensation for all sales professional, and working with finance, ensure that Salesforce data synchs with the compensation system to deliver timely and accurate payments to field sales.
• Work cross-functionally with marketing, legal, finance, services etc. to streamline sales processes and improve sales throughput

• Bachelors degree and or equivalent certifications and experience
• Minimum of three years relevant experience within sales
• 2+ years managing a Salesforce.com database,
• Certified Administrator 
• Advanced level Excel skills, VisualForce development, report writing software
• Thrives on working in a dynamic, fast-paced SAAS environment
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
• Excellent communication skills: written and verbal
• Experience documenting and analyzing sales processes, procedures, and/or policies.
• Ability to proactively identify issues/opportunities and recommend solutions
• Proficient in data manipulation, data cleaning, and report creation
• Motivated, responsive self-starter, capable of follow-through on commitments
• Excellent interpersonal and teammanship skills
  

The ideal candidate will be well organized with the flexibility to meet continuously changing priorities and challenges.  Will possess solid communication and interpersonal skills and have the ability to drive things to completion and to make solid recommendations on process improvements

Sales - Loyalty Driver

SUMMARY/PURPOSE:
Responsible for selling the Loyalty Driver product and other email/social products to automotive dealerships.

RESPONSIBILITIES/Essential Functions:

• Build relationships with clients in order to develop repeat business and referrals
• Build  Consistent Pipeline of Opportunities each month
• Ability to manage a large territory with effective time management
• Keep an accurate Forecast each month

QUALIFICATIONS (skills/requirements):

• Hunter required
• Bachelor’s Degree required
• At least 3 years of work experience
• Demonstrated ability to take a new product into a market and close business
• Selling software/systems/advertising/web design into (in order of preference):
1. Car Dealerships
2. Restaurants (“Mom/Pop” type, not chain restaurants)
3. Small Businesses (Converting manual processes to computerized processes)
• Formal sales training (Miller Heiman sales training, Spin Selling sales, Dale Carnegie, Sandler, Solution Selling)
• Software/SAAS experience
• Selling E-marketing or “social” commerce solutions
• Bilingual preferred but not required in some territories

SUMMARY/PURPOSE:
IMN is hiring a Social Media Account Coordinator, located in our Waltham, MA location, who will work directly with our Social Media team to assist them in the development and deployment of client social media programs.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Account Coordinator you will work with the Social Media team to:

• Create custom branded blogs
• Customize Blogs, Facebook & Twitter Pages
• Distribute IMN Loyalty Driver newsletter content to Social Networks
• Upload product and dealer specific articles, coupons and offers
• Manage client social reputation and monitor review sites

You will also be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

Social Media Production Coordinator

SUMMARY/PURPOSE:
IMN is hiring a Social Media Production Coordinator, located in our Waltham, MA location, who will work directly with our Social Media team to assist them in the development and deployment of client social media programs.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Account Coordinator you will work with the Social Media team to:

• Create custom branded blogs
• Customize Blogs, Facebook & Twitter Pages
• Distribute IMN Loyalty Driver newsletter content to Social Networks
• Upload product and dealer specific articles, coupons and offers
• Manage client social reputation and monitor review sites

You will also be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

RESPONSIBILITIES/Essential Functions:

• Work closely with the Social Media team to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
• Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
• Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
• Monitor client social media programs and e-newsletters for quality and accuracy.
• Monitor client social reputation
• Research and recommend content ideas for social media publication.
• Track and record project implementation and status for each individual social media program and the e-newsletter. 
• Work with all IMN departments to manage resolution of client issues and problems.
• Gather client feedback with regard to product functionality and share with the Product Development group.
• Provide new client training and on-line demonstrations of IMN offerings as needed.
• Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:

• College degree or higher
• Social Media experience preferred
• Proven experience in client relations and/or account coordination
• Ability to set and manage expectations, resource and time management
• Ability to work well and contribute in a team environment and independently
• Highly detail-oriented and quality-driven
• Ability to multi-task and manage projects and clients
• Knowledge of HTML and Internet software applications
• Automotive experience and enthusiasm a plus
• Ability to work weekends on occasion

Social Media Consultant

SUMMARY/PURPOSE:
IMN is hiring a Social Media Consultant, located in our Waltham, MA location, who will work directly with our Loyalty Driver & Social Media clients to assist them in the development and deployment of their social media program and their monthly e-newsletter.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Consultant you will work with clients to:

• Create a custom branded blog
• Customize Blogs, Facebook & Twitter Pages
• Distribute IMN Loyalty Driver newsletter content to Social Networks
• Upload product and dealer specific articles, coupons and offers
• Manage clients social reputation and monitor review sites
• Report and consult with client on audience trends and consumer engagement

In addition, you will be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.
RESPONSIBILITIES/Essential Functions:

• Manage a client base of up to 50 Auto Dealers for their Social Media efforts and their monthly e-newsletter publications
• Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
• Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
• Manage project timelines and keep clients informed of deliverables and due dates.
• Communicate best practices to client and act as a knowledge expert for IMN's Social Media Program and the Loyalty Driver e-newsletter.
• Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
• Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
• Monitor your clients' social media program and e-newsletter quality and accuracy.
• Monitor, report and consult best practices and guide clients on their social reputation
• Research and recommend content ideas for social media publication.
• Track and record project implementation and status for each individual social media program and the e-newsletter. 
• Work with all IMN departments to manage resolution of client issues and problems.
• Gather client feedback with regard to product functionality and share with the Product Development group.
• Provide new client training and on-line demonstrations of IMN offerings as needed.
• Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:

• College degree or higher
• Social Media experience preferred
• Proven experience in client relations and/or account management
• Ability to set and manage expectations, resource and time management
• Ability to work well and contribute in a team environment and independently
• Highly detail-oriented and quality-driven
• Ability to multi-task and manage projects and clients
• Knowledge of HTML and Internet software applications
• Automotive experience and enthusiasm a plus
• Ability to work weekends on occasion